Is your Pinterest account suspended for spam or for no reason at all? Unfortunately, this happens. In this blog post, I will show and guide you what you should do to reactivate your account and to prevent future problems on Pinterest.
HOW CAN YOU GET BANNED FROM PINTEREST?
If you are using Pinterest as a content creator getting banned from Pinterest is a big deal for you, more than for any regular user. This means, you have a website, blog or social media platforms like Instagram, Youtube account associated with your Pinterest profile and you want to promote your content and drive traffic from Pinterest. Pinterest suspended my account for spam by mistake (as they confirmed) a few times so far, so I can tell you quite a lot from my personal experience about how to unsuspend your Pinterest profile.
If a regular user gets into trouble on Pinterest, the worst-case scenario for him is that his boards and images saved on them will be lost. But a regular user can always create a new account and keep saving ideas on Pinterest.
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On this website, I feature a select number of partners and companies that have products that could help my audience. When you purchase something through my partner links, I may receive a small commission for the referral at no extra cost to you. Read the full disclosure here.
Best Practices to Follow on Pinterest
There are a few best practices to follow when using Pinterest for your business.
- First, make sure to include keywords in your descriptions so that people can easily find your pins.
- Also, be sure to pin interesting and high-quality images that will capture people’s attention.
- Save no more than 20-25 pins a day (recommended by Tailwind, the authorized Pinterest scheduler).
- Create high-quality content for your site regularly so that you can “feed” Pinterest with new pins linked to new pages.
- Finally, it’s important to be active on Pinterest and repin other users’ new content to build up a following.
By following these best practices and modifying your own pinning strategy, you can use Pinterest as a powerful marketing tool for your business.
However, following Pinterest best practices is not always enough as you should also know what NOT to do that can be marked as spam.
Additionally, you should also be aware that Pinterest has a very active flagging system. If enough users report a piece of content as spam, it will be marked as spam and you may lose your account.
Here are some examples of what NOT to do on Pinterest:
- Don’t use all capital letters in your descriptions or board names. This is considered shouting and is rude.
- Don’t use more than 20 hashtags per pin. This is considered spammy behavior and will get you flagged. You are better off not using hashtags at all (currently they have no role in Pinterest algorithm).
- Don’t create too many pins with affiliate links or linked to sites that are selling something illegal. These links will be removed and you may get flagged as spam.
- Don’t add random comments on other people’s pins just to get your name out there. This is called comment spamming and it’s a sure way to get yourself reported and flagged as spam.
- Don’t try messaging Pinterest users in mass, especially with the same exact text and links to your site. Just 3-4 messages like this per day can get you in trouble.
- Don’t save repetitive pins with the same link 100 times a day. More than once a day is too much. Instead, just consistently make fresh pins.
However, for a content creator getting banned from Pinterest means that their domain or account is marked (flagged) and unless Pinterest removes it, there is no way the same website will ever create a new account and start driving traffic from Pinterest again.
If you want more people to follow the rules, please share this post on your social media and save it to your Pinterest board. Thank you so much for spreading the word!
What happens when your Pinterest account is suspended?
Your Pinterest profile may be suspended for a number of reasons, including spamming, inappropriate content, or violating Pinterest’s terms of service and Community Guidelines. If your account got suspended, you will not be able to log in or access your account.
If you used a business account on Pinterest, the problem is you might have your website verified on this account, so you won’t be able to verify it again, so you HAVE to get your account resuspended if you want to keep using Pinterest for traffic. Another problem is if your username reflects your brand name, if you were to start a new account, your username will be stuck with the Pinterest suspended account.
How long is an account suspended?
If you violate Pinterest’s Terms of Service, your account may be suspended. The length of the suspension will depend on the severity of the violation. In most cases though, it’s not worth waiting that your suspension will be lifted automatically. It may take months if not years, so it’s really worth taking action and I’ll show you later in this post what exactly you can do.
HOW TO REACTIVATE SUSPENDED PINTEREST ACCOUNT?
First, no need to panic if your account is suspended and you are a genuine content creator and not a spammer. Just remember that all platforms, especially those in the active growth and development stage (as Pinterest) can have system glitches and mistakes.
STEPS TO GET YOUR ACCOUNT REINSTATED ASAP
Step 1. Keep Calm
Take 10 minutes for a short meditation, or breath deep, or count to 100. I’m not joking, it is the very first thing you HAVE to do before anything else in your situation.
I know how it feels when all your hard work on Pinterest is canceled in a moment and you feel it’s so unfair when hundreds of real spammers are out there stealing your pins and scraping your content automatically, yet you are the one suspended from Pinterest.
I know this. I’ve been in your shoes. But I also know for sure that your email requests and appeals will be at some point read by humans who have emotions too. The person reading your email is just a support representative who has nothing to do with the Pinterest algorithm update, has no control over spam filters, but has the power of decision to reinstate your account or keep it shut.
Now tell me if it’s wise to throw all your anger and frustration at THAT person or if it’s better to write an email that is professional, and polite and that shows your appreciation of Pinterest as a platform that brings you free traffic. If you advertise on Pinterest, mention that too, not as a reproach but to show how much trust you put into Pinterest.
Make it clear that you are a legit content creator, and mention you are using only authorized schedulers (or only manually pinning). If you suspect you might have mistakenly done something wrong that triggered spam filters, apologize for that. Say that you might have made a mistake but you’ll be very careful going forward. I will mention later in this article what are the possible reasons for suspensions.
Step 2. Appeal Your Account Suspension
Here is a message from Pinterest that you will see once your account has been suspended or flagged for spam:
To get your account reactivated, go to the Pinterest Help Center Contact page and select the issue (Appeal =>> Account Suspension). An example of a message you can use or follow is:
“Hello, Pinterest team! I believe my Pinterest account was mistakenly suspended for spam even though I have done nothing as such. I assure you that I have never committed spam or any activity that goes against your Community Guidelines on purpose. I’m an active and honest member of Pinterest’s creator community. I consistently post new and original content for pinners to enjoy and have been able to grow a following and community ever since I started on this platform. If any suspicious activity has been detected on my account, please know that it was unintentional and I was never aware of it. Please do take a careful look and review of my account and reinstate it. This is a huge concern for me as Pinterest has helped me grow my brand. Thank you so much for your time!”
Note: if you received an email notification about the penalty, most probably you will find in it that your account was suspended. If your site was blocked, you should also know because that’s what all your pins will be showing if you try to open them.
STEP 3. BE PATIENT WHILE IN PINTEREST JAIL
Wait 2-5 business days (Pinterest doesn’t reply on weekends) to get some feedback. They will most likely send you an automated email at first. It might take longer but unfortunately, you will just have to wait. If you didn’t hear back in 2-3 weeks, it makes sense contacting Pinterest support team again.
STEP 4. DON’T PANIC IF THE ANSWER IS “NO”
If you received an email reply that is not signed by a person’s name, and if you received it within a couple of days, that’s probably the canned response signed by “Pinterest team”.
The problem with these canned responses is they are worded in a really scary way. They might say the decision is final and your account will not be reinstated, however, in many cases, people got their accounts back after “final decisions” pretty soon.
You can still reach out to Pinterest team using other reasons (rather than always using the appeal form). If you are using Promoted pins, you can select as a reason to submit a new request. Tell them something like this: “Please review my account, I’ve been following all the spam policies and I believe my account might have been caught by the anti-spam filters incorrectly. I’m afraid my account was mistakenly banned. I’d like to use Pinterest ads but I can’t access my account and I don’t even have access to my previous invoices which I need for accounting purposes”.
I can’t promise that a request like this could result in immediate account reactivation. But typically, the advertising department is interested in keeping more advertisers on the platform.
They don’t have any insight on why this happened to you and they can’t fix it but usually, the response is quite fast and you can tell it’s not a canned response. Something along the lines: “We’ll forward your request to the responsible team”. Then it could take another few weeks until you get your account back.
What is the Difference Between Account Suspension and a Blocked Site
In rare cases, Pinterest might block a website instead of suspending an account. These are two different types of penalties.
The majority of cases I’ve seen reported by other users were the first type of suspension: the account profile link would not be searchable on Pinterest, the account owner would not have access to his profile, but all links from pins saved on Pinterest by other users would be still active and driving traffic to the website.
My own website was once affected by the second and very rare situation when Pinterest blocks the website. It was a quite known glitch in the middle of summer 2018 when hundreds of legit website owners noticed they were blocked on Pinterest overnight (no email notifications were sent when that happened). Pinterest confirmed it was a glitch and reinstated all the accounts within 24-48 hours.
What happens in this case – all the limitations described above for the account suspension, but on top of that, all existing pins linked to that domain are returning an error notifying users that the website is blocked for spam.
This happens to all pins including those saved by the account owner and all repins linked to the same website. The result of getting your domain blocked is drastic: all traffic from Pinterest stops immediately and goes to literally 0.
How to prevent your account from being suspended
Pinterest profiles get suspended because they either get flagged by other users or receive too many DMCA complaints because they trigger some spam filters and sometimes it happens as a result of the system glitch.
We don’t know all the back-end details about Pinterest’s spam filters, but some information has been shared over time by users who have experienced one penalty or another. I will make a summary below of all types of mistakes that can lead your account to suspension (also called Pinterest Jail).
- Read Pinterest’s Community Guidelines page – everything that you’ll find on this page is very important and violations of these rules can get your account suspended. I would recommend you read the Spam policy and Quality section especially carefully.
- Use a business account and verify your domain if you use it to promote a website. Personal accounts used for commercial purposes are frequently shut down. You can also convert from personal account to business without losing your followers. Read here everything about creating business accounts and enabling rich pins.
- Don’t use direct messages to spam other users. This is a very bad idea, especially if you send links inside those messages. Even if users don’t flag you, Pinterest seems to have spam filters that get triggered by this behavior. At least, in one of the cases when a blogger claimed her account was suspended for no reason, eventually someone from Pinterest replied her account was penalized for sending messages with requests to get into group boards. She probably added links to her site with those requests. If you want to apply to group boards, try to find those that give you an email address for requests.
- Don’t comment too much the same text under pins, especially with links to your website. This is pure evil spam.
- Don’t use images of unknown origin and don’t use images you didn’t purchase. This one is serious. I believe that after 3 DMCA complains your site can be suspended. Yes, mistakes happen and I’ve seen reports of bloggers who claim they never used images from other sites, but someone reported them several times in a short period of time and they suspect those might have been competitors.