In this fast-paced digital age, customer service and engagement can make or break a business. Having an active chatbot that answers customer concerns 24/7 is definitely something every online business must consider. And this is where Tidio comes in!
Tidio has definitely become a priceless tool for increasing customer support and satisfaction, getting leads and conversions, and improving overall business success just with their live chat and chatbot (that are extremely easy to use, by the way!).
In this post, I will tell you my Tidio review and the important functions it provides for online businesses and creators like me.
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Is Tidio Worth It?
If you need a partner in your business who does not need any sleep and can answer any customer concerns quickly and efficiently, then I can definitely say that Tidio is worth it. Tidio’s AI-powered chatbot Lyro can tirelessly engage with your website visitors and solve up to 70% of customer problems with conversational AI!
On average, human support needs about 2 minutes to reply to requests, while Lyro can reply in just 6 seconds.
If that is not enough reason for you, then I have here more Tidio live chat features that I found really helpful:
User friendly Integration
What I like about Tidio is that setting up their chatbots does not need any technical knowledge. So, if you are a small business owner with limited technical expertise, then you’d be happy to hear that Tidio’s interface, web setup, and customization are a breeze.
They have a drag and drop chatbot builder – no coding skills are required!
Tidio seamlessly integrates with your website, offering both the chatbot and a chat widget that can be easily customized to match your brand’s look and feel. The platform also has 35+ pre-defined chatbot templates that are ready to use to generate leads and reduce cart abandonment. This means you won’t have to do anything from scratch!
Turning conversations into sales
Tidio’s live chatbot does not only answer queries, but it is also able to turn simple conversations into leads and sales! You can set your Tidio live chat bot to greet new and returning customers with personalized messages and discounts to increase conversions. You can also then have the chatbots collect customer emails so you can target them with marketing campaigns.
But that is not all. You can use Tidio chatbots to recommend products that complement what the user is already purchasing or has viewed on your website to increase order value.
These chatbots are highly customizable, allowing you to program them to handle various tasks and scenarios with practically perfect response times. In a nutshell, you can optimize their behavior and set up automated responses.
Live Chat Software
If you think that the Tidio chat bot is not your thing and you prefer being hands-on in every aspect of your business especially when it comes to communicating with your customers, then you are in for good news because Tidio has an easy-to-use, real-time chat feature.
Tidio’s live chat app lets you connect with your customers instantly so you can provide immediate assistance and support. But that is not all.
Tidio’s live chat functionality lets you access emails, live chats, Facebook messages, and Instagram DMs in one place so you can quickly respond to every customer inquiry!
Truly a game changer for businesses that are serious when it comes to customer satisfaction.
Tidio Mobile App
Just because you are always on the go or outside does not mean you have to leave your business on pause while you are away, right? Tidio has a really great phone app where you can basically do all the things you do on your desktop on your mobile.
You can manage customer conversations and monitor your chatbot’s performance from anywhere just by being on your mobile. This means you are still able to respond to customer queries and check on your website’s performance in real-time wherever you are.
And do not worry, the Tidio app is designed to be user-friendly – meaning everything is easy to install and even easier to use.
Affordable Pricing
Tidio is indeed for every business – whether you are a small business or a big enterprise. Tidio offers a free plan that already provides essential features and is perfect for small businesses looking to get started. This includes LiveChat conversations, Chatbot triggers, Messenger, Instagram, email integration, and more!
As your business grows, you can then start to choose their paid subscription plans that offer more features and seamless support. Tidio’s starter plan starts at $29 per month, their Communicator plan for $25 per month, and their Chatbotst at $29 per month.
With all these said, if you are serious about improving your customer service, boosting engagement, increasing sales, and meeting quotas even without a real-life support team, then Tidio is the best chat software for you!
I’m Anastasia and I’m a full-time blogger, online entrepreneur, and Pinterest marketing strategist. I help digital entrepreneurs and bloggers drive targeted traffic from Pinterest either through my online courses or through Pinterest consultancy.